We are proud of the products we sell and hope you like them as much as we do.  However, if you are unsatisfied with any purchase you have made from our website, contact us within 21 days of shipment at shop@nothingbeforecoffee.com for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:

1. Your name and date of purchase
2. The items you would like refunded
3. The reason for the return (optional, but we’d love to use your feedback to improve our products)

Please note:

• We reserve the right to refund after quality inspections.
• All coffee packets should be returned back to us in case of refund. 
• All brewing equipment can only be refunded if it is returned back to us in new and unused condition.
• The return shipping is to be made by the buyer. We shall bear the shipping charges.
• Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank.